Aer Lingus is blaming their website and app for problems with printing boarding passes.
Whilst customers were able to check-in, they received an error message telling them “all attempted boarding pass retrievals failed”.
Commenting on the incident, Aer Lingus advise customer on their website “If you choose not to check in online or on your mobile, please allow enough time for airport queues.”
“Our teams are mobilised and working to resolve the matter as quickly as possible. In the meantime, guests can retrieve their boarding pass at the airport. We sincerely apologise to guests for this inconvenience.”
It’s strange that such an issue would come about as you would like to think such large airlines have live on-going web testing taking place on their websites to ensure there is a smooth and efficient process for customers.
At the time of writing this, it is not clear if Aer Lingus have fixed the problem – so it seems it’s their turn to get a bit of a bashing on social media.